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CUSTOMER SUPPORT

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Many of out emails responses are going directly to your spam folder or rejected by the mail sever. PLEASE add customerservice@epickai.com to ensure we can assist you properly.

We are available via text Monday – Friday. Currently hours are limited due to COVID-19 Stay At Home restrictions in our area.

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Returns, Exchange & Warranty Policy

Orders MUST Be Returned Within 14 Days

All returns and exchanges must be in original (brand new) condition and include all packaging and accessories (excluding the E-Nano stem). EpicVape.com reserves the right to deny any return or exchange and may request additional information as a condition of a return or exchange. Items may be returned within 14 days from the original delivery date for a full refund (minus shipping fees).[/vc_column_text]

[/vc_tta_section][vc_tta_section title=”Product Specs & General Info” tab_id=”1552957292774-3ed659e6-4b3f”][vc_row_inner][vc_column_inner width=”1/2″][vc_toggle title=”What is included in an E-Nano kit?”]Classic E-Nano kits include:

American Made E-Nano in either Cherry, Maple, or Walnut wood casing.
Removable 110v cord with rotary variable power/ON-OFF switch allowing you to chose the temperature from 0-560F
Standard Adjustable E-Nano stem with stainless steel basket screen. (Additional stem upgrades include Adjustable Long Stem +$3 or Standard Fixed Glass Screen Stem +$10)
Cotton bag for quick storage
E-pick stainless steel multi-tool
Quick start guide
EpicVape Sticker

Premium E-Nano kits include:

American Made E-Nano in either Premium Maple or Premium Walnut wood casing.
Removable 110v cord with rotary variable power/ON-OFF switch allowing you to chose the temperature from 0-560F
Standard Adjustable E-Nano stem with stainless steel basket screen. (Additional stem upgrades include Adjustable Long Stem +$3 or Standard Fixed Glass Screen Stem +$10)
Cotton bag for quick storage
E-pick stainless steel multi-tool
Quick start guide
EpicVape Sticker

Exotic E-Nano kits include:

American Made E-Nano with wood casings in various Exotic woods such as Fiddleback Maple or Walnut, Crotch Walnut, Maple Burl, and others depending on availability.
Removable 110v cord with rotary variable power/ON-OFF switch allowing you to chose the temperature from 0-560F
Standard Adjustable E-Nano stem with stainless steel basket screen. (Additional stem upgrades include Adjustable Long Stem +$3 or Standard Fixed Glass Screen Stem +$10)
Cotton bag for quick storage
E-pick stainless steel multi-tool
Quick start guide
EpicVape Sticker

Deluxe E-Nano kits include:

American Made E-Nano in either Cherry, Maple, or Walnut wood casing.
Removable 110v cord with rotary variable power/ON-OFF switch allowing you to chose the temperature from 0-560F
Standard Adjustable E-Nano stem with stainless steel basket screen. (Additional stem upgrades include Adjustable Long Stem +$3 or Standard Fixed Glass Screen Stem +$10)
Adjustable GonG in either 18/19mm or 14mm size. (Additional GonG upgrades include 14mm Fixed Glass Screen GonG +$10 or 18mm/19mm Fixed Glass Screen GonG +$10)
Aroma Therapy Cup
Aluminum E-Nano Stand
Cotton bag for quick storage
E-pick stainless steel multi-tool
Quick start guide
EpicVape Sticker[/vc_toggle][vc_toggle title=”E-Nano Wood Choices”]The different wood types (cherry, maple, walnut, fiddleback, crotch, etc.) are for aesthetic purposes only and will not affect the performance. All of our E-Nano’s come with our custom designed 100% ceramic heating element.[/vc_toggle][vc_toggle title=”E-Nano Power Options”]The E-Nano comes with a 110v removable power cord.

We currently do not offer a 220v plug version. You would need to purchase a 220v to 110v step down converter with a minimum of 50 watts to use the E-Nano. The proper converter will not effect the life of the E-Nano.[/vc_toggle][vc_toggle title=”What is the E-Nano made of?”]Toggle content goes here, click edit button to change this text.

[/vc_toggle][/vc_column_inner][vc_column_inner width=”1/2″][vc_toggle title=”Stem Sizes”]Stems come in two lengths:

Standard 6″ which is included in the E-Nano kit
Extra Long 8″ for extra cooling of you vapor[/vc_toggle][vc_toggle title=”Stem Screen Choices”]Choose from either adjustable stainless steel screen or upgrade to a non-adjustable fixed honeycomb glass screen.[/vc_toggle][vc_toggle title=”Adapter Sizes”]Sizes:

Adapters are available in either of the two most popular bowl sizes 14mm and 19mm.

Choosing the correct size E-Nano Water Adapter (GonG) is simple.

Measure the joint diameter on the water pipe where you would normally insert the “bowl” adapter. Standard sizes include 18mm/19mm or 14mm.[/vc_toggle][vc_toggle title=”Adapter Screen Choices”]Choose from either adjustable stainless steel screen or upgrade to a non-adjustable fixed honeycomb glass screen.[/vc_toggle][vc_toggle title=”What are your stems and adapters made of?”]They are made out of heavy wall borosilicate glass. (Think PYREX)[/vc_toggle][/vc_column_inner][/vc_row_inner][/vc_tta_section][vc_tta_section title=”Product Troubleshooting” tab_id=”1552953583418-35c7cd6a-1f7f”][vc_row_inner][vc_column_inner width=”1/2″ css=”.vc_custom_1552955380956{margin-right: 5px !important;}”][vc_column_text css=”.vc_custom_1552955732339{border-radius: 1px !important;}”]

E-Nano Care and Troubleshooting

Whether it’s a crack, light issues or heating trouble we’re here to help.

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Glass Care & Troubleshooting

Stem not fitting properly? Not sure which adapter size? Broken glass? We can help you!

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WHOLESALE INQUIRES

Phone: (213) 277 – 7169 ext. 2
EMail: wholesale@epickai.com[/vc_column_text][vc_raw_html]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[/vc_raw_html][/vc_column][vc_column width=”1/2″][vc_row_inner][vc_column_inner][vc_column_text]

AFFILIATES & INFLUENCERS

EMail: nadia@epickai.com

INCLUDE ‘COLLAB’ IN THE SUBJECT LINE

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MEDIA INQUIRES

EMail: Nadia@charimsaleaf.com

INCLUDE EPICVAPE IN THE SUBJECT LINE

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