CUSTOMER SUPPORT
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We are available via text Monday – Friday. Currently hours are limited due to COVID-19 Stay At Home restrictions in our area.
Returns, Exchange & Warranty Policy
Orders MUST Be Returned Within 14 Days
All returns and exchanges must be in original (brand new) condition and include all packaging and accessories (excluding the E-Nano stem). EpicVape.com reserves the right to deny any return or exchange and may request additional information as a condition of a return or exchange. Items may be returned within 14 days from the original delivery date for a full refund (minus shipping fees).
What is included in an E-Nano kit?
Classic E-Nano kits include:
American Made E-Nano in either Cherry, Maple, or Walnut wood casing.
Removable 110v cord with rotary variable power/ON-OFF switch allowing you to chose the temperature from 0-560F
Standard Adjustable E-Nano stem with stainless steel basket screen. (Additional stem upgrades include Adjustable Long Stem +$3 or Standard Fixed Glass Screen Stem +$10)
Cotton bag for quick storage
E-pick stainless steel multi-tool
Quick start guide
EpicVape Sticker
Premium E-Nano kits include:
American Made E-Nano in either Premium Maple or Premium Walnut wood casing.
Removable 110v cord with rotary variable power/ON-OFF switch allowing you to chose the temperature from 0-560F
Standard Adjustable E-Nano stem with stainless steel basket screen. (Additional stem upgrades include Adjustable Long Stem +$3 or Standard Fixed Glass Screen Stem +$10)
Cotton bag for quick storage
E-pick stainless steel multi-tool
Quick start guide
EpicVape Sticker
Exotic E-Nano kits include:
American Made E-Nano with wood casings in various Exotic woods such as Fiddleback Maple or Walnut, Crotch Walnut, Maple Burl, and others depending on availability.
Removable 110v cord with rotary variable power/ON-OFF switch allowing you to chose the temperature from 0-560F
Standard Adjustable E-Nano stem with stainless steel basket screen. (Additional stem upgrades include Adjustable Long Stem +$3 or Standard Fixed Glass Screen Stem +$10)
Cotton bag for quick storage
E-pick stainless steel multi-tool
Quick start guide
EpicVape Sticker
Deluxe E-Nano kits include:
American Made E-Nano in either Cherry, Maple, or Walnut wood casing.
Removable 110v cord with rotary variable power/ON-OFF switch allowing you to chose the temperature from 0-560F
Standard Adjustable E-Nano stem with stainless steel basket screen. (Additional stem upgrades include Adjustable Long Stem +$3 or Standard Fixed Glass Screen Stem +$10)
Adjustable GonG in either 18/19mm or 14mm size. (Additional GonG upgrades include 14mm Fixed Glass Screen GonG +$10 or 18mm/19mm Fixed Glass Screen GonG +$10)
Aroma Therapy Cup
Aluminum E-Nano Stand
Cotton bag for quick storage
E-pick stainless steel multi-tool
Quick start guide
EpicVape Sticker
E-Nano Wood Choices
The different wood types (cherry, maple, walnut, fiddleback, crotch, etc.) are for aesthetic purposes only and will not affect the performance. All of our E-Nano’s come with our custom designed 100% ceramic heating element.
E-Nano Power Options
The E-Nano comes with a 110v removable power cord.
We currently do not offer a 220v plug version. You would need to purchase a 220v to 110v step down converter with a minimum of 50 watts to use the E-Nano. The proper converter will not effect the life of the E-Nano.
What is the E-Nano made of?
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Stem Sizes
Stems come in two lengths:
Standard 6″ which is included in the E-Nano kit
Extra Long 8″ for extra cooling of you vapor
Stem Screen Choices
Choose from either adjustable stainless steel screen or upgrade to a non-adjustable fixed honeycomb glass screen.
Adapter Sizes
Sizes:
Adapters are available in either of the two most popular bowl sizes 14mm and 19mm.
Choosing the correct size E-Nano Water Adapter (GonG) is simple.
Measure the joint diameter on the water pipe where you would normally insert the “bowl” adapter. Standard sizes include 18mm/19mm or 14mm.
Adapter Screen Choices
Choose from either adjustable stainless steel screen or upgrade to a non-adjustable fixed honeycomb glass screen.
What are your stems and adapters made of?
They are made out of heavy wall borosilicate glass. (Think PYREX)
E-Nano Care and Troubleshooting
Whether it’s a crack, light issues or heating trouble we’re here to help.
Glass Care & Troubleshooting
Stem not fitting properly? Not sure which adapter size? Broken glass? We can help you!
WHOLESALE INQUIRES
Phone: (213) 277 – 7169 ext. 2
EMail: wholesale@epickai.com
AFFILIATES & INFLUENCERS
EMail: nadia@epickai.com
INCLUDE ‘COLLAB’ IN THE SUBJECT LINE
MEDIA INQUIRES
EMail: Nadia@charimsaleaf.com
