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Quick Answers

How long does standard shipping usually take?2020-12-07T14:37:59-08:00

Depending on where you live, shipping is generally 3-4 business days after your order has been processed.  For orders placed before 11:00 a.m. (PST), Monday through Friday, excluding holidays. Estimated shipment times start from 2-3  full business day after order confirmation. There may be a delay of up to 5 business days for shipping to rural ZIP and Postal Codes and during peak shipping periods or promotional events.

How long does International shipping usually take?2015-03-20T21:24:08-07:00

Depending on where you live, international shipping is generally 9-30 business days after your order has been processed. Standard processing time is 2-3 business days. International shipping times vary.

Is your packaging discreet, and who will it be from?2015-03-20T21:43:04-07:00

Yes all shipments use discreet packaging; it will be from “Epickai.”

Where do you ship from?2015-03-20T21:43:29-07:00

We ship from Southern CA

Who is your shipping carrier?2015-03-20T21:43:50-07:00

We ship via United States Postal Service.

Will I have to sign for my package?2015-03-20T21:45:19-07:00

No, a signature is not required unless you ask for one.

Do you ship to P.O. boxes?2015-03-20T21:46:22-07:00

Yes, USPS ships to P.O. boxes

What will show up on my credit card?2018-04-05T21:44:47-07:00

Epickai Co.

Do you take payment over the phone?2015-03-20T21:44:56-07:00

Not at this time.

Do you accept check or money orders?2015-03-20T21:45:38-07:00

We do not accept check or money orders.

Do I have to pay sales tax?2019-03-15T21:25:32-07:00

Residents of California are required to pay a 9.5% sales tax.

Do you offer a 220V plug option?2018-03-05T14:09:03-08:00

No we currently do not offer a 220v plug version. You would need to purchase a 220v to 110v step down converter with a minimum of 50 watts to use the E-Nano. The proper converter will not effect the life of the E-Nano.

What happens if my country refuses the package?2018-04-05T21:49:00-07:00

Though we would love to see the E-Nano in every country in the world we understand that certain regulations prohibit such an achievement.
We will attempt to ship to almost any country (excluding Russia & Germany) but the liability of delivery is the customers responsibility. Once your International order is accepted by our local USPS office we will not refund for undeliverables until the package is returned to our warehouse by the customs office. We understand that this can be inconvenient however, most packages are received with little to no issue. We do supply tracking information with every order so you will be able to track the shipping process and see when it arrives at your local customs/mail office.

In the event your package is held up in customs we suggest having them return the package so we can refund your purchase in a timely manner.


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